Release date：December 26, 2024

Ricoh Company, Ltd. has established and is operating the following SLOs to ensure the reliable use of RICOH360 Cloud.Yes, these SLOs are not guaranteed as service quality, but we strive to maintain these goals through regular measurement and improvement activities.

1. Service hours

24 hours(s) a day, 365 days a year (excluding planned outages and scheduled maintenance)

2. Planned shutdown

Notifications by e-mail or website at least 2 weeks in advance

3. Advance notifications at the end of service provision

Notifications via email and website 90 days in advance

4. Service availability rate

99.9% or more
Operating rate = (Planned service hours - Downtime) ÷ Planned service hours
* “Downtime” does not include planned downtime.

5. Notifications of disability

If the monitoring system detects an abnormality, the following notification destinations will be notified.

• Notification on RICOH360 status page
  • https://status.ricoh360.com/
• Languages
  • English
• The time it takes to make an announcement
  • Within 5 minutes

6. Support

Reception is available on the support page, and we will respond during business hours.
https://www.ricoh360.com/contact/

7. Backup

Retrieved daily and stored for 7 days.
Backed up data can be accessed only by our system Admin.